Medicaid Members

On April 1, 2023, Texas will begin the process of rechecking Medicaid eligibility for about 2.7 million Texas women and children who currently receive Medicaid coverage. It’s important for partners, advocates, health providers, service providers, family, and friends to help spread the word so Medicaid members stay informed and stay covered.

How to help members

The two most important things for members to do is to make sure they have access to their Medicaid account through their account or the YTB app, and to update information about themselves and their family, such as an address, phone numbers, family size, and household income.

HHSC’s state plan

Texas Health and Human Services Commission (HHSC), the state agency that operates the Medicaid program, has published its plan for ending continuous coverage on March 31, 2023, and how it will recheck eligibility for about 2.7 million Texans. The state’s plan is to recheck eligibility and process renewals for Medicaid members in three groups or “cohorts” over the course of 6 to 8 months.

Monitoring progress

There are several metrics to monitor how the state’s process of rechecking eligibility is going. There is a dashboard that tracks call volumes and average wait times for 2-1-1, the percentage of total renewals that have been processed, and more.

Report an issue

This is an unprecedented situation where the state has to process paperwork for millions of Texans in a short period of time. This is a massive undertaking that may have errors and glitches along the way. There are several ways to report issues.